Shipping Information

Shipping Information

Processing Time

All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Delivery times vary depending on your location. But on the maximum, it takes 7–14 business days.

 

Please note that delivery delays may occur during peak seasons or weather disruptions.

Shipping Fees

Shipping fees are calculated at checkout based on your delivery address, weight, and size of the items purchased. Some oversized or heavy items may attract additional charges.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can track your order through the shipping company’s website or our tracking page.

Local Pickup (Optional)

We offer secure in-store pickup for customers who prefer to collect their items. Pickup details will be provided at checkout if available in their country.

Incorrect Address or Failed Delivery

Please ensure your delivery address is accurate. Orders returned due to incorrect addresses or multiple failed delivery attempts may incur additional reshipping fees.

Damaged or Missing Items

If you receive a damaged package or your order is incomplete, contact our customer support within 48 hours with your order number and clear photos. We will resolve the issue promptly.

Contact Us

For questions about shipping or delivery, please reach out to us at:

Email: wecare@gbtsluxury.com