FAQ

Frequently Asked Questions (FAQ)

1. What products do you sell?

We offer a wide range of high-quality building materials, home fittings, accessories, garden tools, various appliances and more.

2. Do you deliver?

Yes! We offer reliable delivery services for all orders. Delivery fees and timelines vary depending on your location and order size.

3. How can I place an order?

You can place an order directly through our website by browsing our products and adding items to your cart. For bulk orders or custom requests, you can also contact us directly.

4. Do you offer discounts on bulk purchases?

Yes, we provide special pricing and discounts on large quantity orders. Please reach out to our sales team for a custom quote.

5. What payment methods do you accept?

We accept major payment methods including credit/debit cards, bank transfers, and mobile payments.

6. Can I return or exchange a product?

Yes, returns or exchanges are allowed within 7 days of purchase, provided the item is unused and in original condition. Some exclusions apply—please see our return policy for details.

7. Do you provide product installation services?

While we don’t directly offer installation, we can connect you with trusted professionals in your area.

8. How do I contact customer support?

You can reach us via the contact form on our website or email us at info@gbtsluxury.com.

9. Where are you located?

Our headquarters is located in Nigeria. We're also in collaboration with several companies in America, Europe and China from where we ship most of our products. Check our "Locations" page for more information.

10. Are your products certified and of high quality?

Absolutely. We only source from trusted manufacturers and ensure all products meet industry standards.